Support Policy

At Revote Skincare Labs, we are committed to providing reliable and timely support to our valued customers and business partners. Our support team is available during regular office hours to assist you with product inquiries, order-related concerns, and after-sale support. Please review the details below for a clear understanding of our support process.

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Office Hours

Our customer support team is available during the following hours:
? 10:00 AM to 6:00 PM (Monday to Saturday)
❌ Closed on Sundays

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Contact Methods

You may contact our support team during office hours through the following channels:

? Email: support@revoteskincarelabs.com
? Phone: 9109066526

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Response Time

We aim to respond to all customer inquiries within 24 business hours during our regular working days.
Messages received outside office hours, on Sundays, or on holidays will be addressed on the next business day.

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Types of Support Provided

1. Product Inquiries

For questions related to our skincare, cosmetic, and formulation-based products—including usage, ingredients, and general information—our support team is available to assist you.

2. Order Assistance

If you need help with order status, tracking, or purchase-related issues, please contact our support team with your order details, and we will work to resolve your concern promptly.

3. After-Sale Support

In case you receive a damaged or defective product, please notify our support team within 48 hours of delivery.
Kindly share:

• Order number

• Description of the issue

• Clear images or videos (if applicable)

Our team will review the issue and provide an appropriate resolution as per our policies.

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Closed on Sundays

Please note that our support office remains closed on Sundays. Any inquiries received on Sunday will be handled on the next working day.

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Thank you for choosing Revote Skincare Labs. We value your trust and are dedicated to ensuring a smooth, transparent, and satisfying experience with our products and services.